Draft · not lawyer-reviewed
The short version
Every lesson in Maestra is free, so there is nothing to refund unless you bought a paid plan or a token pack. You can cancel a plan at any time and keep it until the end of the period you paid for. If you changed your mind, ask within 7 days of a monthly charge or 30 days of a yearly charge and we will refund it in full. If we charged you by mistake, we always refund it.
1. What this policy covers
- Purchases only. Maestra's lessons, the drill, reviews, streaks and progress are free and always will be. This policy is about what can be bought: paid plans (monthly or yearly) and token packs (one-off). Prices are shown before you buy.
- Where you buy. Everything is bought on our website or in the web app, on a checkout page run by Stripe. The iPhone, iPad and Android apps are paused, so there are no App Store or Google Play purchases. Section 5 covers schools.
2. Free periods: no charge, nothing to cancel
- Beta accounts pay nothing until 31 December 2026. Anyone who signs up during the beta gets the paid plan (Plus) free until the end of 31 December 2026 (UTC). We do not take a card for it, so it cannot turn into a charge by itself. When it ends, your account goes back to free unless you choose to buy.
- Free trials after that [PLANNED]. If a plan starts with a free trial, we tell you before you start it the date the trial ends and the amount you will be charged. Cancel any time before that date and you pay nothing. We send a reminder
[PROPOSED: 3 days]before a trial ends.
3. Buying on our website
3.1 Cancelling
- Cancel any time, in two clicks: Settings → Plan → Manage billing opens Stripe's billing page, where you can cancel, change your card, download receipts, or change your plan. You can also email us and we will cancel it for you. You never have to call or explain.
- When you cancel, you keep the plan until the end of the period you already paid for. Then your account goes back to free. Nothing is deleted: your progress and everything you made stay.
- Cancelling stops the next renewal. It does not by itself refund the current period; for that, see 3.4.
- Deleting your Maestra account cancels your plan at once. Deleting does not by itself refund the current period; for that, see 3.4.
3.2 Renewals
- Plans renew automatically, monthly or yearly, at the price shown when you bought, until you cancel.
- Yearly plans: we email a reminder
[PROPOSED: 14 days]before the renewal date, with the amount and a link to cancel. - If the price changes, we tell you by email at least
[PROPOSED: 30 days]before it applies to you, and you can cancel before it does. A price never changes in the middle of a period you have paid for. - If a payment fails, we retry for
[PROPOSED: up to 2 weeks]and email you. If it still fails, the plan ends and your account goes back to free. We don't charge late fees.
3.3 Changing plans
- Upgrading to a more expensive plan takes effect at once. The unused part of what you already paid is credited against the new price.
- Downgrading to a cheaper plan, or switching from monthly to yearly billing, takes effect at the end of the period you have paid for.
3.4 Refunds
| What happened | What we do |
|---|---|
| You changed your mind — monthly plan | Ask within 7 days of the charge and we refund that charge in full. |
| You changed your mind — yearly plan (first purchase or a renewal) | Ask within 30 days of the charge and we refund it in full. |
| You forgot to cancel a yearly renewal | Same as above: 30 days from the renewal charge. |
| You changed your mind — token pack | Ask within [PROPOSED: 7 days] of buying it and we refund the tokens you haven't used. |
| We charged you twice, charged the wrong amount, or charged after you cancelled | Always refunded in full, whenever you notice. |
| We changed, replaced or removed a feature | No refund and no credit (section 7). You can cancel so it doesn't renew. |
| After those windows | No refund and no prorated refund for the rest of the period, unless the law where you live requires one. You keep the plan until the period ends. |
- How to ask: email hola@mdolabs.dev from the address on your account, or reply to your receipt. You don't need to give a reason, though it helps us if you do.
- How you get it: back to the card or method you paid with. We send it within
[PROPOSED: 5 business days]of your request; your bank may take up to 10 more business days to show it. - A refund ends what it refunds: a refunded plan ends for the refunded period, and refunded tokens are taken off your balance.
- Please write to us before disputing a charge with your bank. We will almost always fix it faster, and a refund from us doesn't cost you anything.
3.5 If you live in the EU or the UK
You have a legal right to cancel a purchase within 14 days and get your money back. Nothing in this policy limits rights the law gives you.
4. The phone apps
The iPhone, iPad and Android apps are paused, so nothing can be bought in them. If they return with purchases in the App Store or Google Play, Apple or Google will handle cancelling and refunding those, and we will say so here first.
5. Schools and districts [PLANNED]
- School purchases renew automatically, like any other yearly plan: by card, or by a renewal invoice we send when the term ends, at the price then in force.
- We email the school's billing contact
[PROPOSED: 60 days]and again[PROPOSED: 14 days]before the renewal date, with the amount and how to cancel. Cancel any time before the renewal date and nothing further is owed. - Refunds follow the yearly rule: a full refund within 30 days of paying, for a first purchase or a renewal. After that the purchase runs to the end of its term, with no refund in part.
- If the school has a written agreement with us that says something different, the agreement wins over this page.
- When a school's term ends, teachers keep their free accounts, classes and lessons; the paid features stop.
6. What happens to paid features after you cancel or are refunded
- Cancelled: paid features stay until the period ends.
- Refunded: paid features end for the refunded period.
- In both cases your account goes back to the free plan, with every lesson. You never lose your progress or anything you made. Tokens you bought and haven't had refunded stay yours; they never expire.
- A device that is offline may keep showing paid features for a short while until it next connects. That is never charged for.
7. Changes to Maestra's features
Maestra changes as it grows. We may add, change, replace or remove features, including paid ones. We don't give refunds or credits because a feature changed. The refund windows in section 3.4 still apply to any charge made inside them, and you can always cancel so your plan doesn't renew.
8. Changes to this policy
If we change this policy we update the date at the top. A change never applies to a charge you have already paid: the policy in force on the day you were charged is the one that covers it.
9. Contact
MDO Labs LLC, Sheridan, WY, USA · hola@mdolabs.dev